Out-of-band fallback
An alternative channel is designated before the event and tested regularly.
Solution / Incident responseSOL-02 / SECURITAS EX VIGILANTIA
When the normal channel becomes part of the problem.
An incident changes identities, trust assumptions and time pressure at the same time. VENTEX Connect structures communication around a defined incident room, explicit roles, confirmed decisions and a prepared fallback.
DETECT · ESCALATE · STABILISE
Crisis and incident communication
For these roles
- Incident response
- Crisis teams
- Cybersecurity operations
Expected outcomes
- One shared picture under time pressure
- Clear communication and approval roles
- A prepared move to an independent channel
From event to reliable closure.
- 01
Qualify the incident
Impact, affected trust zone and communication risk are bounded initially.
- 02
Activate the room
Predefined roles and a minimal participant set are activated.
- 03
Confirm decisions
Instructions are recorded with originator, time and status.
- 04
Reassess trust
Devices and sessions are reviewed, confirmed or revoked after stabilisation.
Controls that remain visible in operation.
Incident roles
Command, recording, technical work and approvals remain distinguishable.
Trust transitions
State changes in devices, accounts and channels are treated as operational events.
Closure evidence
Open tasks, revocations and lessons are reviewed before closure.
Turn the concept into reviewable working state.
These artefacts are starting points for pilot and operations. They do not replace organisation-specific risk or legal review.
Incident communication plan
Triggers, roles, primary channel, fallback and stop criteria on one controlled page.
Handover record
Current state, assumptions, open decisions and the next accountable role.
After-action review
Timeline, communication failures and prioritised improvements after the event.